Crazy Tower Casino

Terms & Conditions — the complete agreement governing your use of crazytowercasino.games

1. Introduction & Acceptance

1.1. About These Terms

These Terms and Conditions (hereinafter referred to as the "Terms", "Agreement", or "T&Cs") constitute the entire legally binding agreement between you, the individual user (hereinafter "Player", "you", or "your"), and Crazy Tower Casino, operated through the domain crazytowercasino.games (hereinafter the "Platform", "Casino", "we", "us", or "our").

These Terms govern all access to, and use of, the Platform, including all games, software, promotional offers, financial transactions, and communications facilitated through crazytowercasino.games and any of its associated sub-domains, mobile applications, or affiliated pages.

1.2. Acceptance of Terms

By completing the account registration process, ticking the acceptance checkbox during sign-up, making a deposit, or otherwise using any feature of the Platform, you conclusively confirm that:

• You have read, understood, and accepted these Terms in their entirety.
• You agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any additional rules or promotional terms published on the Platform.
• You meet all eligibility requirements outlined in Section 3 of this document.
• You are acting on your own behalf and not on behalf of any third party.

1.3. Amendments & Updates

Crazy Tower Casino reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered Players via:

• A notice posted prominently on the Platform homepage;
• An email sent to the registered email address on file; and/or
• An in-account notification upon next login.

Your continued use of the Platform following the notification of any change constitutes your acceptance of the revised Terms. The version date at the top of this document reflects the most recent revision. You are responsible for regularly reviewing these Terms.

1.4. Related Documents

These Terms should be read in conjunction with the following documents, all of which form an integral part of your agreement with us:

• Privacy Policy — governing how we collect, use, and protect your personal data.
• Responsible Gaming Policy — outlining our commitment to player wellbeing and available self-exclusion tools.
• Any specific Bonus Terms & Conditions published on the promotions page.
• Game-specific rules published within individual games or tournament pages.

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2. Definitions

For the purposes of these Terms, the following definitions shall apply:

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3. Eligibility & Registration

3.1. Age Requirement

By registering an Account, you expressly warrant that you are 18 years of age or older. We reserve the right, at any time and without prior notice, to request documentary evidence of age (such as a government-issued photo ID). If a Player is found to be under the age of 18, their Account will be immediately suspended, all funds forfeited, and the matter may be reported to relevant authorities.

3.2. Geographic Eligibility

By registering, you confirm that online gambling is not prohibited under the laws applicable to you in your place of residence and that you are not accessing the Platform from a Prohibited Territory. You accept sole responsibility for ensuring that your use of the Platform is lawful in your jurisdiction.

3.3. Registration Requirements

To register an Account, you must:

• Complete the online registration form accurately and truthfully;
• Provide a valid, working email address that belongs to you;
• Create a secure, unique password;
• Confirm that you are at least 18 years of age;
• Agree to these Terms, the Privacy Policy, and the Responsible Gaming Policy.

You are obligated to provide accurate, current, and complete information. Providing false, misleading, or fraudulent registration details constitutes a material breach of these Terms and may result in immediate Account closure and forfeiture of all balances.

3.4. One Account Per Player

Each Player is permitted to hold only one Account on the Platform. The creation of multiple accounts (also known as "multi-accounting") is strictly prohibited, regardless of the reason. If we detect that a Player has opened more than one Account — whether under the same or different personal details — we reserve the right to:

• Immediately suspend or permanently close all associated Accounts;
• Void all bonus credits and promotional winnings across all Accounts;
• Withhold and/or reclaim funds where the multi-accounting was used to abuse bonus schemes;
• Report the activity to relevant financial or regulatory bodies where applicable.

3.5. Know Your Customer (KYC) Verification

In accordance with our anti-money laundering (AML) and responsible gaming obligations, we are required to verify the identity of all Players before processing withdrawals and in certain other circumstances. The KYC process may require you to submit:

• Proof of Identity: A valid, government-issued photo ID (e.g., Australian passport, Australian driver's licence, or national identity card).
• Proof of Address: A recent utility bill, bank statement, or official government correspondence (no older than three months) showing your full name and residential address.
• Proof of Payment Method: A copy or screenshot of the payment method(s) used for deposits (e.g., a partially masked bank card, bank statement, or e-wallet screenshot).
• Source of Funds / Source of Wealth: In certain circumstances, particularly for high-value transactions, we may request documentation establishing the origin of funds used for gambling.

KYC verification is typically required before the first withdrawal or may be triggered at any point during the Player's use of the Platform. Failure to complete KYC verification within a reasonable timeframe will result in the suspension of withdrawal rights and may lead to Account closure. We process KYC submissions in accordance with our Privacy Policy.

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4. Account Management

4.1. Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to:

• Never share your login credentials with any third party;
• Log out of your Account after each session, especially on shared or public devices;
• Use a strong, unique password not used on any other service;
• Enable two-factor authentication (2FA) if offered by the Platform;
• Immediately notify us at [email protected] if you suspect any unauthorised access to your Account.

Crazy Tower Casino will not be liable for any losses arising from your failure to maintain Account security, including losses resulting from unauthorised access.

4.2. Account Updates

You are responsible for keeping your Account information up to date. Any changes to your personal details — including email address, phone number, or residential address — must be updated promptly through Account settings or by contacting support. We reserve the right to restrict Account activity if personal information cannot be verified against our records.

4.3. Dormant Accounts

An Account is considered dormant if there has been no login activity for a period of 12 consecutive months. Crazy Tower Casino reserves the right to apply a monthly administrative fee of up to AUD 10 (or the equivalent Account balance if lower) to dormant Accounts to cover maintenance costs. Players will be notified by email before any dormancy fee is applied. Once the Account balance reaches zero, the Account may be closed. Players may reactivate a dormant Account at any time by contacting support and completing any necessary identity verification.

4.4. Account Closure

You may close your Account at any time by contacting [email protected]. Prior to closure, any remaining real-money balance (subject to KYC verification and satisfaction of any applicable wagering requirements) will be returned to you via a suitable payment method. We reserve the right to withhold funds if there are pending investigations related to fraud, AML concerns, or terms violations.

We reserve the right to close or suspend any Account, temporarily or permanently, in the event of:

• Breach of these Terms or any associated policy;
• Fraudulent activity or suspected money laundering;
• Abusive behaviour directed at staff or other players;
• Failure to complete KYC verification;
• Requests from regulatory or law enforcement authorities.

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5. Deposits & Withdrawals

5.1. Accepted Payment Methods

Crazy Tower Casino supports a range of payment methods commonly used in Australia. The availability of specific methods may vary depending on your location, account status, and current platform offerings. Supported methods include, but are not limited to:

Processing times shown above are estimates and are not guaranteed. Actual times may vary due to payment provider processing, security reviews, or KYC requirements. All times for withdrawals are subject to the internal review period stated in Section 5.4.

5.2. Deposit Conditions

• Minimum Deposit: AUD 20 (or equivalent), unless a specific promotion states otherwise.
• Maximum Deposit: Limits vary by payment method and may be adjusted based on account verification status. Please refer to the Cashier section for current limits.
• All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.
• Deposits are credited to your Account in AUD. Deposits made in other currencies will be converted at the prevailing exchange rate, which may include a conversion fee from your payment provider.
• Crazy Tower Casino does not charge fees for standard deposits; however, your payment provider may apply their own fees.

5.3. Withdrawal Conditions

• Minimum Withdrawal: AUD 30 (or equivalent).
• Maximum Withdrawal: Limits apply and vary by account level and payment method. Players should refer to the Cashier page for current applicable limits.
• Withdrawals can only be made to a payment method that has been previously used for depositing, except where we approve an alternative method following due verification.
• The right to withdraw funds is conditional on having successfully completed KYC verification (see Section 3.5).
• Only Cashable Winnings are eligible for withdrawal. Bonus funds that have not satisfied applicable wagering requirements cannot be withdrawn.
• Crazy Tower Casino reserves the right to deduct applicable taxes at source where required by law. Players are independently responsible for declaring and paying any gambling-related taxes in their jurisdiction.

5.4. Withdrawal Review Period

All withdrawal requests are subject to an internal security and compliance review, which may take up to 48 hours on business days. During this period, we may request additional documentation. Once approved, funds are dispatched to your chosen payment method within the timeframes outlined in Section 5.1. Withdrawal requests may be cancelled by the Player from the Cashier section during the review period.

5.5. Currency

The primary currency of the Platform for Australian Players is the Australian Dollar (AUD). All account balances, bonuses, and limits are denominated in AUD unless expressly stated otherwise. Cryptocurrency transactions will be converted to AUD at the time of deposit or withdrawal using the exchange rate applicable at that moment.

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6. Bonuses & Promotions

6.1. General Bonus Terms

Crazy Tower Casino may, at its discretion, offer various promotional incentives to Players, including but not limited to: welcome bonuses, reload bonuses, free spins, cashback offers, loyalty rewards, and tournament prizes. All bonuses are subject to these Terms and any specific promotional terms and conditions published alongside each offer.

6.2. Wagering Requirements

Unless stated otherwise in a specific promotion's terms, the following standard wagering requirements apply:

• Wagering Multiplier: Bonus funds (and, where applicable, the deposit amount) must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The exact multiplier (e.g., 35x, 40x) is stated in each promotion's terms.
• Bonus Expiry: Bonus funds and associated wagering requirements must be completed within 30 calendar days from the date the bonus is credited, unless a different period is specified. Unused bonuses expire at the end of this period.
• Free Spins Winnings: Winnings from free spins are credited as bonus funds and are subject to a standard wagering requirement of 35x (unless stated otherwise) before they may be withdrawn.
• Maximum Bet: While a bonus is active, the maximum bet per spin or round is AUD 5 (or equivalent). Bets exceeding this limit during an active bonus may result in the forfeiture of the bonus and any associated winnings.
• Maximum Withdrawal from Bonus: Unless stated otherwise, the maximum cashable amount derived from bonus winnings is capped at 5x the bonus amount.

6.3. Game Contribution to Wagering Requirements

Different game categories contribute differently towards wagering requirements. The standard contribution rates are as follows:

Specific promotions may apply different contribution rates; always refer to the individual promotion's terms.

6.4. Bonus Abuse

Crazy Tower Casino operates sophisticated detection systems to identify bonus abuse. The following activities constitute bonus abuse and may result in voiding of bonuses, forfeiture of winnings, and/or Account closure:

• Opening multiple accounts to claim the same promotion more than once;
• Coordinated wagering or low-risk hedging strategies designed to meet wagering requirements without genuine gameplay risk;
• Exploiting game mechanics or software errors to generate artificial wagering volume;
• Misrepresenting identity or location to access restricted promotions.

6.5. Modification and Withdrawal of Promotions

We reserve the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. If a bonus has already been accepted and wagering has commenced, the original terms applicable at the time of acceptance will remain in effect for that bonus period.

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7. Games & Fair Play

7.1. Random Number Generator (RNG)

All games offered on the Platform — including slots, table games, video poker, and instant-win games — utilise certified Random Number Generator (RNG) technology to determine outcomes. The RNG systems used by our game providers are independently audited and certified by recognised third-party testing laboratories (such as eCOGRA, iTech Labs, GLI, or equivalent). This ensures that all game outcomes are statistically random, unpredictable, and fair.

Return-to-Player (RTP) percentages for all games are disclosed within the individual game information panels. Actual RTP may vary over short-term play periods; the published figures represent long-run statistical averages.

7.2. Live Casino Games

Live dealer games are streamed in real-time from certified studio environments. These games are subject to additional rules provided by the respective live game software providers. In the event of a technical disconnection during a live game, the outcome of the round already in progress will be determined according to the game provider's rules, and the result will be binding.

7.3. Technical Malfunctions & Errors

In the event of a technical malfunction, software error, or system failure that affects the integrity of a game round, Crazy Tower Casino reserves the right to:

• Void the affected game round(s) and refund any wagers placed;
• Correct any erroneous payments made as a result of a software or display error;
• Void winnings attributed to an error or malfunction, irrespective of whether funds have been credited to the Account.

7.4. Prohibited Software & Tools

The use of the following is strictly prohibited on the Platform:

• Bots and automated betting scripts — any software that executes or controls betting actions without direct human interaction;
• AI-assisted decision tools designed to give unfair advantage in games;
• Exploits, hacks, or reverse-engineering of any game software, RNG, or platform infrastructure;
• VPNs or proxies used to circumvent geographic restrictions or security measures;
• Card counting devices or electronic aids in live casino environments;
• Any other software or hardware that interferes with normal, fair gameplay.

Detection of prohibited software will result in immediate Account suspension, forfeiture of all funds, and may result in legal action.

7.5. Game Rules

Each game available on the Platform is governed by its own set of rules, accessible within the game interface. In the event of any conflict between game-specific rules and these Terms, these Terms shall prevail unless the game-specific rules expressly provide otherwise. Players are required to familiarise themselves with the rules of any game before placing real-money wagers.

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8. Tournaments & Lotteries

8.1. Tournament Participation

Crazy Tower Casino may organise and host slot tournaments, leaderboard competitions, and prize draws from time to time. Participation in any tournament or competition is subject to:

• These Terms;
• The specific rules published for each tournament, including entry requirements, eligible games, scoring methodology, and prize structures;
• Eligibility requirements, which may include minimum account status, prior deposit history, or opt-in requirements.

8.2. Tournament Rules

• Tournament entry may be free-to-play or may require a buy-in, as specified in the tournament details.
• Tournament standings are determined by the scoring criteria stated in the tournament rules (e.g., highest win multiplier, most points earned, total net winnings, etc.).
• In the event of a tie, the Player who achieved the relevant score first (by timestamp) will be ranked higher.
• Tournament prizes are credited to the winning Player's Account within 72 hours of the tournament's conclusion, unless otherwise specified.
• Cash prizes credited from tournaments may be subject to wagering requirements as specified in the tournament terms.
• Crazy Tower Casino reserves the right to modify, suspend, or cancel any tournament at any time. In case of cancellation, entry fees (if any) will be refunded.

8.3. Prize Draws & Lotteries

Any prize draws or lottery-style promotions offered by Crazy Tower Casino are conducted in a fair and transparent manner, with winners selected either randomly (using a certified RNG) or based on criteria published in the relevant promotion. Prizes are non-transferable and non-exchangeable for cash unless explicitly stated.

8.4. Disqualification from Tournaments

Players may be disqualified from tournaments and have prizes forfeited in the event of:

• Any breach of these Terms or tournament-specific rules;
• Use of prohibited software or collusion with other Players;
• Account suspension or closure during the tournament period.

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9. Intellectual Property

9.1. Ownership of Content

All content available on the Platform — including, but not limited to, the Crazy Tower Casino name, logo, branding, website design, text, graphics, images, audio, video, software, game assets, and user interfaces — is the exclusive property of the Platform's operator or is licensed from third-party rights holders. All rights are reserved.

9.2. Restricted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not, without the prior written consent of Crazy Tower Casino:

• Copy, reproduce, distribute, or republish any content from the Platform;
• Modify, adapt, translate, reverse engineer, or create derivative works from any Platform content or software;
• Sell, sub-license, or commercially exploit any Platform content or game materials;
• Remove, obscure, or alter any copyright, trademark, or proprietary rights notices;
• Use any Platform content or branding in connection with any other website, business, or service;
• Scrape, crawl, or otherwise harvest data from the Platform using automated tools.

9.3. Third-Party IP

Games provided by third-party software developers are subject to those developers' intellectual property rights. Crazy Tower Casino acts as a licensee and is not liable for the content of third-party games beyond the terms of our licensing agreements.

9.4. User Content

If you submit any content to the Platform (e.g., via feedback forms, reviews, or community features), you grant Crazy Tower Casino a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, and distribute such content for Platform-related purposes. You warrant that any content you submit does not infringe upon any third-party rights.

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10. Limitation of Liability

10.1. Service Provided "As-Is"

The Platform and all services are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by applicable law, Crazy Tower Casino makes no warranties or representations, express or implied, as to:

• The uninterrupted or error-free availability of the Platform;
• The accuracy, reliability, or completeness of any information provided on the Platform;
• The fitness of the Platform for any particular purpose;
• The absence of viruses, malware, or other harmful components in the Platform or linked services.

10.2. Exclusion of Losses

To the maximum extent permissible under applicable law, Crazy Tower Casino, its directors, employees, affiliates, agents, and game providers shall not be liable to you for:

• Any direct, indirect, special, incidental, consequential, or punitive damages arising from your use of the Platform;
• Loss of profits, loss of data, loss of revenue, or business interruption;
• Losses arising from internet connectivity issues, device failures, or unauthorised access to your Account;
• Losses resulting from game malfunctions, errors, or interruptions (see Section 7.3);
• Losses arising from your reliance on information provided on the Platform.

10.3. Cap on Liability

In all circumstances, and notwithstanding any other provision of these Terms, the aggregate liability of Crazy Tower Casino to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

10.4. Indemnification

You agree to indemnify, defend, and hold harmless Crazy Tower Casino and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from:

• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Any claim by a third party arising from your use of the Platform;
• Any false or misleading information you have provided to us.

10.5. Consumer Law

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer protection legislation that cannot be lawfully excluded or limited. In Australia, this includes rights provided under the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

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11. Dispute Resolution

11.1. Internal Complaints Procedure

If you have a complaint, concern, or dispute relating to the Platform, the games, a transaction, or these Terms, we strongly encourage you to first seek resolution through our internal complaints process:

1. Step 1 — Contact Support: Submit your complaint to [email protected] with a clear description of the issue, relevant transaction IDs, dates, and any supporting evidence. Our support team aims to acknowledge your complaint within 24 hours on business days.
2. Step 2 — Escalation: If the initial response is unsatisfactory, you may formally escalate the complaint by emailing [email protected] and marking your email "Formal Complaint – Escalation." A dedicated complaints officer will review the matter and aim to provide a full written response within 14 business days.
3. Step 3 — Final Position: If your complaint remains unresolved after escalation, we will issue a final position letter. This letter documents our definitive stance and typically marks the conclusion of the internal process.

11.2. Alternative Dispute Resolution (ADR)

If you remain unsatisfied following the internal complaints process and the issuance of a final position letter, you may seek resolution through an independent Alternative Dispute Resolution (ADR) body. We will cooperate in good faith with any ADR process and provide all reasonable assistance requested. Information about available ADR mechanisms will be provided in our final position letter where applicable.

11.3. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable law. Both parties agree to submit to the jurisdiction of the courts competent to hear disputes in relation to the relevant applicable law.

11.4. Time Limit for Claims

Any dispute or claim arising from a specific game round, transaction, or event must be raised with Crazy Tower Casino within 30 calendar days of the date of the relevant event. Complaints or claims submitted after this period may not be accepted, unless there are exceptional circumstances preventing timely submission.

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12. Health & Safety

12.1. General Health Advisory

Extended use of online platforms, including online gaming services, may contribute to eye strain, fatigue, and reduced physical activity. Crazy Tower Casino advises all Players to:

• Take regular breaks during gaming sessions (at least 10–15 minutes every hour);
• Maintain appropriate screen brightness and distance settings;
• Ensure adequate sleep, hydration, and physical activity;
• Avoid gaming while under the influence of alcohol, prescription medications affecting judgement, or other substances.

12.2. Photosensitivity Warning

Some games on the Platform may contain rapidly flashing lights, strobing effects, or vivid colour contrasts. Individuals with a history of photosensitive epilepsy or similar conditions are advised to exercise caution and consult a medical professional before engaging with such content.

12.3. Gambling-Related Harm

Gambling is intended to be a form of entertainment. If gambling ceases to be enjoyable, or if you are concerned about your gambling behaviour or that of someone close to you, please seek assistance immediately. Free, confidential support is available in Australia from the following organisations:

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13. Responsible Gaming

13.1. Our Commitment

Crazy Tower Casino is committed to promoting a safe, fair, and responsible gaming environment. We believe that the welfare of our Players is paramount, and we take active steps to prevent gambling-related harm. Our approach to responsible gaming encompasses player education, practical self-management tools, and early intervention where harm is identified or suspected.

13.2. Available Self-Exclusion & Limit Tools

The following responsible gaming tools are available to all registered Players through the Account Settings section or upon request to our support team:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session Time Limits: Limit the duration of your individual gaming sessions.
• Loss Limits: Restrict the maximum amount you may lose within a defined period.
• Reality Checks: Receive periodic on-screen notifications displaying the time elapsed during your session and your net gaming activity.
• Cool-Off Periods: Temporarily suspend access to your Account for a period between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or long-term exclude yourself from the Platform. Self-exclusions of a minimum of 6 months are available and can be extended indefinitely.

13.3. Underage Gambling Prevention

We strictly prohibit access to the Platform by anyone under the age of 18. We recommend that Players with children or young persons in their household use parental control software to prevent unauthorised access to online gambling sites. Tools such as NetNanny, Cyberpatrol, or similar services can assist in restricting access to gambling-related content.

13.4. Problem Gambling Indicators

Please consider seeking help if you recognise any of the following in your gaming behaviour:

• Spending more money or time gambling than you can afford;
• Borrowing money or selling possessions to fund gambling;
• Feeling anxious, irritable, or restless when not gambling;
• Gambling to escape stress, anxiety, depression, or other problems;
• Lying to friends, family, or colleagues about your gambling activity;
• Repeated unsuccessful attempts to stop or reduce gambling.

Contact Gambling Help Online on 1800 858 858 (free, 24/7, Australia-wide) or visit our Responsible Gaming page for immediate access to tools and support.

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14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any applicable promotional terms, constitute the entire agreement between you and Crazy Tower Casino with respect to your use of the Platform. They supersede all prior agreements, communications, representations, and understandings, whether written or oral, relating to the same subject matter.

14.2. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the Terms. The remaining provisions shall continue in full force and effect as if the invalid provision had never been included.

14.3. Waiver

No failure or delay by Crazy Tower Casino in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. A waiver of any specific breach shall not be construed as a waiver of any subsequent breach.

14.4. Assignment

You may not assign, transfer, sub-license, or otherwise deal with any of your rights or obligations under these Terms without the prior written consent of Crazy Tower Casino. We may freely assign our rights and obligations under these Terms to a successor entity without restriction, provided that such assignment does not materially reduce your rights under these Terms.

14.5. Force Majeure

Crazy Tower Casino shall not be held liable for any failure to perform or delay in performance of any obligation under these Terms where such failure or delay is caused by a Force Majeure event, including but not limited to: natural disasters, acts of government, pandemics, widespread internet outages, cyberattacks, or any other event beyond our reasonable control. We will take all reasonable steps to minimise the impact of any such event and resume normal service as soon as practicable.

14.6. Anti-Money Laundering (AML) & Counter-Terrorism Financing (CTF)

Crazy Tower Casino operates a robust AML/CTF compliance programme. We are obligated to monitor, detect, and report suspicious financial activity in accordance with applicable legislation. In connection with our AML/CTF obligations, we may:

• Request documentation regarding the source of funds or wealth;
• Delay, suspend, or refuse transactions where there is a reasonable suspicion of illicit activity;
• Report activity to relevant financial intelligence units or law enforcement agencies without notifying the Player (as required by law);
• Close Accounts and report matters to authorities where money laundering or terrorism financing is suspected.

Players accept that these measures are legally required and agree to cooperate fully with any requests for information made in connection with our AML/CTF obligations.

14.7. Data Protection & Privacy

The collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy. By using the Platform, you consent to the processing of your personal data as described therein. For all privacy-related enquiries, including data access and deletion requests, please contact our Privacy Officer at [email protected].

14.8. Communications & Notices

All communications from Crazy Tower Casino to you will be sent to the email address registered on your Account. You are responsible for ensuring that your email address is current and accessible. You consent to receiving mandatory service communications (e.g., account security, KYC requests, Terms updates) via email. You may manage marketing preferences through your Account Settings or by contacting [email protected].

14.9. Language & Interpretation

These Terms are written in English. In the event of any inconsistency between the English version and any translated version of these Terms, the English version shall prevail. Headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

14.10. Contact Information

For all enquiries relating to these Terms or the Platform, please contact us through the following channels:

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